Privacy Policy

Effective Date: July 28, 2026

Sure Thing Cleaning LLC (“us”, “we”, or “our”) operates the https://surethingcleaning.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://surethingcleaning.com.

Definitions

Service

Service refers to the https://surethingcleaning.com website operated by Sure Thing Cleaning LLC.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who determines the purposes for which and the manner in which any personal information is processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes data on behalf of the Data

Controller.

We may use various Service Providers to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may collect information on how the Service is accessed and used (“Usage Data”). This may include:

IP address

Browser type and version

Pages visited

Time and date of visit

Time spent on pages

Unique device identifiers

Other diagnostic data

Location Data

We may use and store information about your location if you give us permission (“Location Data”). This data is used to provide features, improve, and customize our Service.

You can enable or disable location services at any time through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Other tracking technologies such as beacons, tags, and scripts may also be used.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some portions of the Service may not function properly without cookies.

Examples of Cookies we use:

Session Cookies – to operate our Service

Preference Cookies – to remember your settings

Security Cookies – for security purposes

Use of Data

Sure Thing Cleaning LLC uses collected data to:

Provide and maintain the Service

Notify you about changes

Allow participation in interactive features

Provide customer support

Improve the Service

Monitor usage

Detect and prevent technical issues

Provide news, special offers, and related services (unless you opt out)

Retention of Data

We retain Personal Data only as long as necessary for the purposes set out in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Usage Data is generally retained for shorter periods, except when required for security, functionality improvements, or legal obligations.

Transfer of Data

Your information may be transferred to computers located outside your jurisdiction, including the United States, where data protection laws may differ.

By submitting your information, you consent to this transfer.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Business Transactions

If Sure Thing Cleaning LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before it becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose Personal Data if necessary to:

Comply with legal obligations

Protect and defend our rights

Prevent wrongdoing

Protect user safety

Protect against legal liability

Security of Data

We use commercially acceptable means to protect your Personal Data. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Do Not Track (CalOPPA)

Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is not a universally accepted standard for responding to DNT signals, our Site does not currently respond to them. Third-party services used on our Site may collect information about your activity over time and across websites according to their own privacy policies. 

Service Providers

We may employ third-party companies to facilitate our Service. These providers have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics

Google Analytics

Google Analytics tracks website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.

Google Privacy Policy: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

We use remarketing services to advertise after you visit our Service.

Google Ads (AdWords)

Opt-out: http://www.google.com/settings/ads
Privacy Policy: https://policies.google.com/privacy?hl=en

Twitter

Opt-out: https://support.twitter.com/articles/20170405
Privacy Policy: https://twitter.com/privacy

Facebook

Ad Preferences: https://www.facebook.com/help/568137493302217
Privacy Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid services using third-party processors. We do not store payment card details.

Processors we use:

Stripe – https://stripe.com/us/privacy

Venmo – https://venmo.com/legal/us-privacy-policy/

PayPal / Braintree – https://www.paypal.com/webapps/mpp/ua/privacy-full

All processors adhere to PCI-DSS standards.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Children’s Privacy

Our Service does not address anyone under 18. We do not knowingly collect Personal Data from children. If you believe a child has provided us information, please contact us so we can remove it.

SMS Communication & Mobile Information

If you provide your mobile phone number when requesting or booking services, we may send you service-related text messages such as appointment confirmations, reminders, scheduling updates, and other communications related to your cleaning service.

If you separately consent to receive promotional text messages, we may also send marketing or promotional offers. Consent to receive promotional messages is not a condition of purchasing our services.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.

We do not sell mobile phone numbers or SMS opt-in information. Mobile information and text-message consent data will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver messaging services on our behalf.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the updated policy and updating the effective date.

Changes are effective when posted.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]
Mail: 9013 Oak Village Blvd. Lewis Center, Ohio 43035