Home cleaning FAQs

Your quote depends on the areas being cleaned, their condition, pets, service type, and the total cleaner time we expect the job to need. We can start with a preliminary range from a few simple details, then firm up the price after reviewing the scope, photos, or the home. Online pricing is based on the selections and condition described; contact Ryan for heavier buildup or unusual scope. If your home matches the agreed description, we honor the agreed quote.

We call our standard upkeep service Maintenance Cleaning. It covers routine cleaning in a home already in maintained condition. Deep Cleaning adds detailed attention to buildup, exposed baseboards, doors, trim, cabinet fronts, and bathroom tile and grout. It does not automatically include appliance interiors, wall washing, or every possible extra. See our cleaning checklist for the details.

Not always. We often recommend a Deep Clean to get a home ready for recurring maintenance, especially if it has been a while since a thorough cleaning. If your home is already well maintained, Maintenance Cleaning may be the right fit. We’ll recommend a scope based on your home, not simply because you are a new customer.

Timing varies with home size, condition, included areas, and team size. We’ll estimate the time for your particular job. Cleaner-hours mean the combined work of the team: two cleaners working three hours is six cleaner-hours, not six hours in your home. Any time estimate is a planning guide; the agreed scope and whether the job is fixed-price or time-limited matter.

Yes. Our cleaners bring cleaning supplies and equipment for the agreed service. Tell us before the visit about delicate surfaces, product sensitivities, or any products you want us to use so we can confirm the right approach.

Professional cleaners who are fully vetted, bonded and insured. If you have a question about having a cleaner in your home, ask Ryan before booking.

Yes, we use pet-safe products. Let us know about your pets and any specific sensitivities or product restrictions before the visit. Please keep pets safely out of the work area while we clean and follow any product drying guidance.

Absolutely. Tell us which rooms or areas to include and which to skip. We’ll base the scope and estimate on the work you actually want done. An excluded room is not automatically included just because it is part of the home’s bedroom count.

Tell us about it upfront—no judgment. Heavy grease, soap scum, dust, or pet hair can require more cleaner time than routine upkeep. We may recommend a Deep Clean and ask for photos after you decide you’d like to move forward. If the condition or requested work materially differs from what was described, we’ll discuss any scope or price change before additional work.

Yes, when included in your agreed service. Oven and refrigerator interiors are optional extras for Maintenance and Deep Cleaning. They are included in Move-Out Cleaning in the agreed areas. Please arrange access and clear out food or stored items as needed. Move-in scope is confirmed separately.

Our Move-Out Cleaning is a thorough clean of an empty home’s agreed areas, including Maintenance and Deep Cleaning tasks plus inside the oven, refrigerator, and empty cabinets and drawers. Areas must be empty and accessible. Basements, garages, windows, wall washing, and other special work are confirmed separately. See the full checklist; move-in cleaning has its own confirmed scope.

Yes. We offer weekly, every other week, every three weeks, and every four weeks. Every four weeks is a 28-day cycle, rather than a fixed date each calendar month. Ask Ryan if you need a particular schedule. We sometimes offer a discounted first Deep Clean with a recurring commitment; ask what is available and confirm the terms before booking.

No, as long as we arrange safe access beforehand. You are also welcome to be home. Let us know your entry instructions, any areas to avoid, and how to reach you if a question comes up. Please arrange for pets to be safely managed during the visit.

Contact Ryan as soon as you know your plans have changed. Our current policy allows cancellation or rescheduling without a fee with at least 24 hours’ notice. For shorter notice, contact us to discuss your booking. Review our Terms of Service and any terms provided with your booking.

Yes—we can confirm a quote once we have enough information about the home and agreed work. To start, share your home size, bed and bath count, condition, pets, and any areas to skip. If more detail is needed, we may ask for photos or a look at the home before firming up the price. A preliminary range is not yet a final quote. We confirm any material change with you before additional work.

Yes. Tell us what pets you have and whether shedding or hair buildup is heavy so we allow enough time and quote the right scope. We use pet-safe products, and we’ll need a safe arrangement for pets while the cleaner is working. Heavy buildup may call for an initial Deep Clean before routine maintenance.

We serve Columbus and surrounding communities, including Powell, Lewis Center, Westerville, Dublin, Upper Arlington, and Hilliard. Send Ryan your ZIP code to confirm service for your address and discuss scheduling.